> TalkTalk - was going to try them for broadband until I was on their website on that infamous day last week and nothing worked - then the next day I found out why. Not happy with her tone or her information. You can simply scroll back and forward 7 days through the guide and choose from a great selection of programmes as well as, watch all your BT TV channels, catch-up TV and on-demand programmes. You could even hear how frustrated/annoyed she was that I was asking the question when she was trying to close a sale (another contract). The first batch of regions received their new HD service today, including the East Midlands, West Midlands, London, Yorkshire, East York & Lincs, and the Channel Islands. A brand new and exclusive to BT, Youview+ Ultra HD box which comes with 1TB of storage twice as much as today’s Youview+ box. > BT (3 years ago completely lost my order when I ordered online even though I had the confirmation email to prove - go figure!) and now the customer service person has annoyed me even more. > Virgin (completely cocked up everything when I switched away from them 3 years ago) So my list of providers that have upset me in some way or other in recent years: Sounds like it's time to try it and see what happens. So looks like BT Customer service are still spouting the same old BS. In nearly every thread I found a BT person had to step in and say basically what is in the link I posted. There seem to be a number of posts on the BT Community forums where people have been told that cancelling their sub will result in the box becoming effectively a glorified door stop. Settings can be found via the cog in the top right corner of the Menu. Other links I found alongside that one seem to suggest you are not alone in getting the "your box is a pile of useless tat if you ever have the temerity to leave the wonderful BT service" line spun at you. If you have any trouble with retuning your YouView box or you've lost some channels, please contact your box provider, internet service provider (if it is BT or TalkTalk) or drop a message on our community forum and you will receive the help you need. And staff should be very clear with consumers because this approach is bound to persuade the majority to stay with the service from BT when it seems they don't have to. This is the kind of sales approach that leaves a very bad taste in the mouth. In the UK you don't have to pay for Freeview, and yet you're saying I have to pay?"īasically she said, "I wouldn't call it 'paying' but we have to charge you for it in order for you to use the Youview+ box to get TV on BT". I said "I already own the box.and I only want standard Freeview I don't need any other channels. She said "no you must pay us in order to use the channels". It's very annoying because I asked the lady at BT (who was trying to sell me a new contract for a new house that I'm moving into) if I could use MY BT youview+ box with Freeview and not pay the BT TV subscription. It's eye-catching in a good way and will sit neatly on top of a cabinet or within a TV unit without looking out of place. Thanks Chris, That post you linked to looks quite clear. Aesthetically, the BT TV Box Pro owes as much to the sleek stylishness of the Sky Q box as it does to the previous incarnations of BT set-top boxes.
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